Returns & Exchanges Policy

Last Updated: [May, 28, 2026]

This Returns & Exchanges Policy applies to purchases made directly from Kyotic through our website or official sales channels. Purchases made through third-party retailers, marketplaces, resellers, dealers, or distributors must be returned through the original place of purchase and are subject to that seller’s return policy.

By placing an order with Kyotic, you agree to this Returns & Exchanges Policy. Nothing in this Policy limits any non-waivable rights you may have under applicable law.

14-Day Return & Exchange Window

Kyotic offers a 14-calendar-day return and exchange window for eligible items.

The 14-day period begins on the date your order is marked as delivered by the shipping carrier. To be eligible, your return or exchange request must be submitted through our automated return portal within that 14-day period.

Return or exchange authorizations do not guarantee approval. All returned items must pass inspection after they are received by Kyotic.

How to Start a Return or Exchange

All returns and exchanges must be initiated through our automated portal.

Start here: Kyotic Exchange & Return Portal
You may also access the portal directly from your account order page.

Returns must be shipped only to the address provided through the authorized return portal. Do not send returns to any other address.

Unauthorized Returns

Items sent to Kyotic without a valid return authorization may be refused, returned to sender, or held pending customer response.

Unauthorized returns are not eligible for refund, exchange, or store credit unless Kyotic, in its sole discretion, determines otherwise. If an unauthorized item is received and Kyotic is able to identify the customer, Kyotic may notify the customer by email and provide the option to pay for return shipping. If the return shipping invoice is not paid within 14 calendar days after notice is sent, the item may be deemed abandoned and disposed of without refund, exchange, store credit, or further liability, to the fullest extent permitted by law.

Kyotic is not responsible for loss, damage, or delay involving items returned without authorization or shipped to the wrong address.

Return Eligibility Requirements

To be eligible for a return or exchange, the item must be received by Kyotic in the same new, resaleable condition in which it was delivered.

Eligible items must be:

• Unworn, unused, unwashed, unaltered, and free of odors, stains, hair, lint, debris, or damage.
• In original packaging, with all tags, labels, inserts, manuals, accessories, and components included.
• Accompanied by the order number, receipt, or proof of purchase if requested.
• Still attached to the original cardboard backing, hanger, insert, or display packaging, if applicable. For example, certain glove products such as LW-D Patrol Gloves must remain attached to the original cardboard backing.
• Returned using the return authorization and instructions provided through the Kyotic return portal.

Items that show any sign of use, wear, washing, alteration, tampering, customer damage, missing packaging, missing tags, missing accessories, or contamination will not qualify for refund or exchange.

Inspection and Rejected Returns

All returned items are inspected upon arrival. Kyotic reserves the right to document the condition of returned items using photographs, video, weight records, packaging records, carrier information, and other inspection records.

If an item fails inspection, no refund, exchange, or store credit will be issued. Reasons for rejection may include, but are not limited to:

• Missing tags, labels, packaging, accessories, or components.
• Signs of wear, use, washing, alteration, or attempted repair.
• Stains, odors, hair, lint, debris, residue, or contamination.
• Customer-caused damage.
• Product or packaging tampering.
• Return of a different item than the one purchased.
• Return of a final sale or non-returnable item.
• Return outside the authorized return window.
• Failure to follow the portal instructions.

If your return is rejected, Kyotic may notify you by email and provide the option to pay a return shipping invoice to have the item sent back to you. If the return shipping invoice is not paid within 14 calendar days after notice is sent, the item may be deemed abandoned and disposed of without refund, exchange, store credit, or further liability, to the fullest extent permitted by law.

Return Shipping Deadlines

After a return or exchange is authorized, the item must be shipped within the deadline stated in the return portal. If no deadline is shown, the item must be shipped within 7 calendar days of authorization.

Kyotic may deny any return or exchange that is shipped late, delivered outside the authorized return period, or sent using an unauthorized method or address.

Customers are responsible for obtaining and keeping return tracking information. Kyotic is not responsible for return packages that are lost, delayed, misdelivered, damaged in transit, or shipped without tracking.

Fees & Shipping Costs

Restocking Fee

Returns for refund are subject to a 15% restocking fee. This fee helps cover inspection, processing, handling, repackaging, payment processing, and administrative costs.

The restocking fee is waived for approved exchanges.

Original Shipping Costs

Original shipping charges are non-refundable, except where required by law or where Kyotic determines that the return resulted from Kyotic’s error.

Return Shipping Costs

Unless otherwise stated in this Policy or required by law, customers are responsible for return shipping costs.

This includes returns involving products that originally shipped from a third-party fulfillment center, warehouse, distributor, or logistics partner.

First Exchange Courtesy

As a one-time courtesy, Kyotic may cover standard return shipping for your first approved exchange. This courtesy applies only to the first exchange for an eligible item and only when the exchange is initiated and completed through the Kyotic return portal.

Customers are responsible for shipping costs on additional exchanges, late exchanges, unauthorized exchanges, or exchanges not completed through the portal.

If you choose to use your own shipping method instead of a Kyotic-provided label, you are responsible for all shipping costs, tracking, loss, delay, and damage in transit.

Exchanges

Exchanges are subject to product eligibility, inspection approval, and inventory availability.

Exchanges do not reset the original return window unless required by law or expressly approved by Kyotic in writing. Kyotic may limit excessive, repeated, or abusive exchange requests.

If the requested exchange item costs more than the original item, the customer is responsible for paying the price difference, taxes, and any applicable shipping. If the requested exchange item costs less than the original item, Kyotic may issue the difference as store credit, refund, or other adjustment at Kyotic’s discretion, subject to applicable law.

Out-of-Stock Exchanges

If the item requested for exchange is out of stock, Kyotic may offer one or more of the following options:

• Wait for the item to come back in stock.
• Choose a different eligible item.
• Receive store credit.
• Convert the eligible exchange into a refund under this Policy, including any applicable restocking fee and non-refundable shipping charges.

Kyotic will not hold an exchange indefinitely without notice. If inventory is delayed, Kyotic may contact you with available options. If you do not respond within the time stated in our notice, Kyotic may cancel the exchange request and process the matter according to this Policy and applicable law.

Non-Returnable and Final Sale Items

Certain items are final sale and cannot be returned or exchanged unless required by law or unless Kyotic determines that the item was defective, damaged in transit, or incorrectly shipped.

Non-returnable and final sale items include:

Supplements & Ingestibles

All supplements, nutritional products, ingestibles, powders, capsules, consumables, and similar health-related products are Final Sale.

Due to health, safety, contamination, and chain-of-custody concerns, these items cannot be returned or exchanged after they leave Kyotic’s control.

Custom, Made-to-Order, Personalized, or Printed Items

Custom products, personalized products, made-to-order products, altered products, printed products, embroidered products, and items created specifically for your order are Final Sale.

This includes apparel when the apparel is made-to-order, printed, customized, personalized, or otherwise produced specifically for the customer’s order.

Blemished, Factory Second, Clearance, Sale, and Final Sale Items

Items sold as “blemished,” “factory second,” “clearance,” “sale,” “closeout,” “as-is,” or “Final Sale” are not eligible for return or exchange.

Gift Cards

Gift cards, store credits, promotional credits, and similar non-cash credits are non-refundable and cannot be redeemed for cash except where required by law.

Personal Care, Health, Safety, and Hazardous Items

Personal care items, beauty products, health products, sanitary items, hazardous materials, flammable liquids, gases, or items subject to special handling restrictions are not eligible for return or exchange.

Promotional Bundles and Gifts With Purchase

Free gifts, promotional items, bundle items, bonus items, and gifts with purchase have no cash value and cannot be returned for refund or exchange.

If a qualifying purchase is returned, all free gifts, promotional items, or bundle components must also be returned unused and in new condition. If they are not returned, Kyotic may deduct the retail value of the unreturned promotional item from any refund, to the fullest extent permitted by law.

If you are unsure whether your item is eligible, contact us at support@kyotic.com before opening, using, washing, wearing, altering, or returning the item.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact Kyotic as soon as possible at support@kyotic.com, and no later than 7 calendar days after carrier-marked delivery.

Your email should include:

• Your order number.
• A description of the issue.
• Clear photographs of the item.
• Clear photographs of the packaging.
• A photograph of the shipping label.
• Any other information requested by Kyotic.

Do not discard the item, packaging, shipping box, packing materials, inserts, or labels until Kyotic has reviewed your claim. Kyotic may require return of the item before issuing a replacement, exchange, refund, or other resolution.

If Kyotic verifies that the item was defective, damaged in transit, or incorrectly shipped, Kyotic may provide a replacement, exchange, refund, prepaid return label, or other remedy at Kyotic’s discretion, subject to applicable law.

For supplements or nutritional products that arrive with a broken seal, damaged seal, leaking container, punctured packaging, or other visible packaging defect, photograph the issue immediately and contact support@kyotic.com before opening or using the product.

Refund Processing

After your return is received, Kyotic will inspect the item according to this Policy.

If approved, your refund will be processed to the original payment method unless Kyotic approves another method or applicable law requires otherwise.

Approved refunds may be reduced by:

• Original shipping charges.
• The 15% restocking fee.
• Return shipping label costs, if applicable.
• Discounts, promotions, bundle adjustments, or free gift values.
• Missing components, accessories, packaging, or materials.
• Any amount permitted by law for customer-caused damage, diminished value, or failure to comply with this Policy.

Shipping charges, route protection, handling fees, gift wrap fees, processing fees, and similar charges are non-refundable unless required by law or unless Kyotic determines the return resulted from Kyotic’s error.

After Kyotic approves a refund, it may take additional time for your bank, credit card company, payment processor, or financing provider to process and post the refund. If more than 15 business days have passed since Kyotic approved your refund, contact us at support@kyotic.com.

Refused, Undeliverable, or Unclaimed Packages

Refusing delivery, failing to pick up a package, providing an incorrect address, or allowing a package to be returned to sender does not automatically cancel an order or entitle the customer to a full refund.

If an order is returned to Kyotic as refused, undeliverable, unclaimed, or because of an incorrect or incomplete address, Kyotic may deduct original shipping, return shipping, carrier fees, handling fees, payment processing costs, and any applicable restocking fee from any refund, to the fullest extent permitted by law.

If the customer requests reshipment, the customer is responsible for all reshipping costs.

Fraud, Abuse, and Policy Misuse

Kyotic reserves the right to refuse, limit, or deny returns, exchanges, refunds, store credit, or future orders in cases of suspected fraud, abuse, or misuse of this Policy.

Examples include, but are not limited to:

• Wardrobing or using items before return.
• Returning used items as new.
• Returning a different item than the one purchased.
• Tampering with products, seals, tags, packaging, or inspection materials.
• Excessive return or exchange activity.
• Chargeback abuse.
• False damage, defect, non-receipt, or missing item claims.
• Threats, harassment, or abusive conduct toward Kyotic personnel.
• Attempts to bypass the return portal or inspection process.

Kyotic may retain records, photographs, video, tracking information, carrier documentation, account history, and communications to investigate suspected fraud or abuse. Kyotic may also cooperate with payment processors, carriers, insurers, law enforcement, and legal counsel where appropriate.

Chargebacks and Payment Disputes

If a chargeback, payment dispute, or payment reversal is initiated while a return, exchange, replacement, or refund is pending, Kyotic may pause further processing until the payment dispute is resolved to avoid duplicate refunds or inconsistent outcomes.

Kyotic reserves the right to provide this Policy, order records, tracking information, inspection records, photographs, customer communications, and other relevant evidence to the payment processor or financial institution.

Questions

For questions about this Policy or whether your item is eligible for return or exchange, contact Kyotic at:

support@kyotic.com