Shipping Policy

Effective Date: May 28, 2026
Last Updated: May 28, 2026

Thank you for shopping with Kyotic.

For purposes of this Shipping Policy, “Kyotic,” “we,” “us,” and “our” mean Street Cop Labs LLC d/b/a Kyotic.

This Shipping Policy applies to online orders placed directly through Kyotic’s official website or other Kyotic-controlled sales channels. Orders placed through third-party retailers, marketplaces, dealers, distributors, or resellers are subject to that seller’s shipping, return, refund, and customer service policies.

By placing an order with Kyotic, you agree to this Shipping Policy, our Terms of Service, our Returns & Exchanges Policy, and any other policies incorporated by reference. Nothing in this Policy limits any non-waivable rights you may have under applicable law.

1. Order Processing Time

Most online orders are typically processed within 5 business days after we receive a properly completed order.

A “properly completed order” means that we have received all information needed to fulfill the order, including valid payment, billing information, shipping information, any required customer verification, and any other information needed to process, package, and ship the order.

Business days are Monday through Friday, excluding federal holidays, carrier holidays, and any Kyotic-observed closures.

Order processing time is separate from carrier transit time. Shipping method estimates begin when the carrier receives and scans the package, not when the order is placed, the shipping label is created, or a tracking email is generated.

Orders may occasionally be packaged, labeled, or dropped off with a carrier on weekends or holidays. However, carrier processing, tracking updates, acceptance scans, and transit times typically begin on the next business day.

During high-volume periods, launches, promotions, holidays, inventory delays, severe weather, carrier disruptions, fulfillment-center delays, or other circumstances outside our reasonable control, processing may take longer.

If there will be a significant delay in shipping your order, we will contact you using the email address, phone number, or other contact information provided with your order, as required by applicable law.

2. Pre-Orders and Back-Orders

Items offered for pre-order or back-order will have an estimated shipping timeframe stated on the product page, at checkout, in the order confirmation, or in another written notice from Kyotic.

Pre-order and back-order shipping estimates are good-faith estimates based on the information available to Kyotic at the time of purchase. These estimates may change due to manufacturing delays, supplier delays, customs delays, freight delays, quality-control issues, fulfillment delays, carrier issues, product allocation, or other events outside Kyotic’s reasonable control.

If we cannot ship a pre-order, back-order, or delayed item within the timeframe stated at the time of purchase, Kyotic will comply with applicable law. This may include notifying you of the delay, providing a revised estimated shipping date, requesting your consent to the delay, offering available cancellation options, or issuing a refund for unshipped merchandise where required.

If an order contains both in-stock items and pre-order or back-order items, Kyotic may hold the entire order until all items are available to ship together. This helps avoid duplicate shipping costs and fulfillment issues.

If you want in-stock items shipped separately before a pre-order or back-order item arrives, contact support@kyotic.com. Separate shipments may require additional shipping charges.

3. Shipping Rates and Charges

Shipping charges are calculated and displayed at checkout before you submit your order.

Shipping charges may vary based on product weight, dimensions, destination, carrier, selected service level, fulfillment location, package contents, shipping restrictions, promotions, and other factors.

Unless expressly stated otherwise, shipping charges do not include taxes, customs charges, duties, import fees, brokerage fees, tariffs, remote-area fees, carrier surcharges, address-correction fees, return-to-sender fees, reshipment fees, or other charges imposed during or after shipment.

Shipping promotions, free-shipping offers, discounted shipping rates, or bundle shipping rates are subject to the terms of the specific offer and may be modified, limited, or discontinued at any time.

Expedited shipping, when available, affects carrier transit time only. It does not guarantee same-day processing, next-day processing, weekend processing, holiday processing, or faster fulfillment unless Kyotic expressly states otherwise in writing.

4. Carriers and Fulfillment Partners

Our primary carrier for many domestic shipments is the United States Postal Service, but Kyotic may use other carriers or logistics providers at our discretion.

Depending on the item, destination, fulfillment location, and service selected, orders may ship through USPS, UPS, FedEx, DHL, Amazon Logistics, regional carriers, freight carriers, third-party fulfillment centers, suppliers, warehouses, distributors, or other logistics partners.

The carrier for your order will typically be shown in your shipping confirmation email or tracking information.

Kyotic may split an order into multiple shipments, ship items from different facilities, or use different carriers for different items in the same order.

Unless you select and pay for a specific available shipping method at checkout, Kyotic reserves the right to choose the carrier, service level, fulfillment location, packaging method, and shipping route.

5. Delivery Estimates

Delivery estimates are estimates only and are not guarantees unless Kyotic expressly states in writing that a specific delivery date is guaranteed.

Carrier delivery estimates begin when the carrier physically receives and scans the package. Delivery estimates do not begin when the order is placed, when a label is printed, when tracking is generated, or when a shipment confirmation email is sent.

Typical domestic carrier estimates may include:

• USPS Ground Advantage: generally 2–5 business days after carrier acceptance, depending on destination and package eligibility.
• USPS Priority Mail: generally 2–3 business days after carrier acceptance.
• USPS Priority Mail Express: generally 1–3 business days after carrier acceptance, subject to carrier terms, restrictions, and exceptions.
• Other carriers: delivery times vary and may be provided at checkout, in the shipping confirmation, or by the carrier.

Delivery times may be longer for Alaska, Hawaii, U.S. Territories, APO/FPO/DPO addresses, remote locations, rural locations, weather-affected areas, restricted products, hazardous-materials shipments, carrier disruptions, holiday periods, or other circumstances outside Kyotic’s control.

Kyotic is not responsible for carrier delays, missed carrier estimates, weather delays, delivery exceptions, customs delays, security delays, labor disruptions, natural disasters, incorrect addresses, building-access issues, failed delivery attempts, or other events outside Kyotic’s reasonable control.

6. Shipment Confirmation and Tracking

You will receive a shipment confirmation email with tracking information once your order has shipped or once a shipping label has been created.

Tracking information may not become active until the carrier receives and scans the package. Tracking updates can take 24–48 hours after the initial scan, and in some cases longer.

A shipping label, tracking number, or shipment confirmation email does not necessarily mean the package is already in the carrier’s possession.

Carrier scan records, tracking updates, proof-of-delivery records, GPS data, delivery photographs, signature records, and other carrier documentation may be used to determine shipment status.

7. Shipping Destinations

Kyotic currently ships online orders to addresses within:

• The United States.
• U.S. Territories.
• APO/FPO/DPO addresses.

At this time, Kyotic does not offer international shipping for online orders unless expressly stated otherwise in writing.

Some products may not be eligible for shipment to certain addresses, states, territories, military addresses, PO boxes, parcel lockers, forwarding addresses, or carrier-restricted locations because of product restrictions, carrier rules, legal requirements, hazardous-material restrictions, supplier limitations, or fulfillment limitations.

Kyotic reserves the right to cancel, restrict, modify, or refuse shipment of any order that cannot legally or practically be shipped to the address provided.

8. Customs, Duties, Taxes, and Import-Related Charges

Although Kyotic does not currently offer general international shipping for online orders, certain shipments to U.S. Territories, APO/FPO/DPO addresses, freight forwarders, or other special destinations may require customs forms, import documentation, duties, tariffs, taxes, fees, or carrier charges.

All customs charges, duties, tariffs, import taxes, brokerage fees, carrier fees, and similar charges imposed during or after shipping are the customer’s responsibility unless Kyotic expressly states otherwise in writing.

Kyotic is not responsible for delays caused by customs, military mail processing, import review, security screening, documentation requirements, or governmental action.

9. Address Accuracy

You are responsible for providing a complete, accurate, current, and deliverable shipping address at checkout.

This includes the correct recipient name, street address, apartment/unit/suite number, company name if applicable, city, state, ZIP code, phone number, email address, and any delivery instructions needed for the carrier to access the delivery location.

Kyotic is not responsible for lost, delayed, returned, misdelivered, refused, abandoned, or unrecoverable packages caused by incorrect, incomplete, outdated, undeliverable, or customer-provided addresses.

If our shipping system flags your address as invalid before shipment, we may attempt to verify the address or contact you for a correction. If we cannot verify the address or obtain a correction, Kyotic may cancel and refund the order.

Address-change requests after an order is placed are not guaranteed. Once an order is processed, fulfilled, transferred to a fulfillment partner, or shipped, Kyotic may be unable to modify the address, reroute the package, intercept the shipment, or cancel the order.

If you request a carrier hold, pickup, redirect, delivery change, forwarding request, alternate delivery location, or other carrier-level delivery modification, you assume responsibility for any resulting delay, loss, damage, misdelivery, or additional fee.

10. Refused, Undeliverable, Returned-to-Sender, or Unclaimed Packages

Refusing delivery, failing to pick up a package, failing to respond to carrier notices, providing an incorrect address, providing an incomplete address, being unavailable for delivery, or allowing a package to be returned to sender does not automatically cancel the order or entitle you to a full refund.

If a package is returned to Kyotic because it was refused, undeliverable, unclaimed, abandoned, incorrectly addressed, incomplete, or otherwise returned through no fault of Kyotic, we may contact you to arrange reshipment.

The customer is responsible for all reshipment costs, return shipping costs, address-correction fees, carrier fees, and any other costs associated with the returned package.

If you do not respond within 14 calendar days after Kyotic contacts you about a returned, refused, undeliverable, or unclaimed package, Kyotic may process the order according to our Returns & Exchanges Policy. Any refund may be reduced by original shipping charges, return shipping charges, carrier fees, payment processing costs, handling fees, and any applicable restocking fee, to the fullest extent permitted by law.

For final sale, non-returnable, customized, made-to-order, supplement, ingestible, personal care, or otherwise non-returnable items, Kyotic may deny a refund or exchange to the fullest extent permitted by law.

If a returned package is not claimed, reshipped, or resolved within the time stated in our notice, the package may be deemed abandoned and disposed of without refund, exchange, store credit, or further liability, to the fullest extent permitted by law.

11. PO Boxes, Parcel Lockers, Military Addresses, and Restricted Locations

Certain carriers or products may not be available for PO boxes, parcel lockers, APO/FPO/DPO addresses, U.S. Territories, remote areas, or restricted locations.

If the selected shipping method is unavailable for the address provided, Kyotic may choose an alternate carrier or service level, contact you for a different address, request additional shipping payment, or cancel and refund the affected order or item.

APO/FPO/DPO and U.S. Territory deliveries may take longer than standard domestic shipments and may be subject to additional carrier, military, customs, or security processing.

12. Freight Forwarders and Package Forwarding Services

If you ship an order to a freight forwarder, package forwarding service, reshipper, mail center, hotel, temporary address, third-party receiving location, or similar intermediary, Kyotic’s responsibility ends when the carrier marks the package delivered to that original shipping address, to the fullest extent permitted by law.

Kyotic is not responsible for loss, theft, delay, damage, customs charges, export issues, import issues, forwarding fees, misdelivery, incorrect handling, refused delivery, or non-delivery that occurs after delivery to a freight forwarder, reshipper, hotel, mail center, third-party receiving location, or similar intermediary.

Orders shipped to freight forwarders or similar services may be ineligible for replacement, refund, exchange, or carrier-claim assistance.

13. Risk of Loss and Delivery Confirmation

To the fullest extent permitted by law, title and risk of loss pass to the customer when Kyotic transfers the products to the shipping carrier.

Carrier-marked delivery creates a presumption that the package was delivered to the address provided.

Kyotic is not responsible for theft, loss, damage, weather exposure, misplacement, or unauthorized access occurring after carrier-marked delivery.

For certain orders, Kyotic may require signature confirmation, insurance, additional verification, adult signature where applicable, or another delivery-control measure. If signature confirmation is required and delivery fails because no authorized person is available to sign, the customer is responsible for any resulting delay, return shipping, reshipment costs, or carrier fees.

14. Missing, Lost, or Stolen Shipments

If your tracking information shows that your package was delivered but you cannot locate it, contact Kyotic at support@kyotic.com as soon as possible and no later than 7 calendar days after carrier-marked delivery.

Before contacting Kyotic, please check:

• The shipping address on your order confirmation.
• Porches, mailboxes, parcel lockers, package rooms, front desks, mailrooms, garages, side doors, and alternate delivery locations.
• Household members, coworkers, neighbors, building staff, property managers, mailrooms, and security desks.
• Carrier delivery notes, delivery photographs, GPS/delivery confirmation, and local carrier office information.

Kyotic may assist with a carrier investigation or claim, but we do not guarantee replacement or refund for packages marked delivered by the carrier unless required by law or unless Kyotic determines that a replacement, refund, or other resolution is appropriate.

If the carrier investigation confirms delivery to the address provided, Kyotic may deny replacement, refund, or store credit.

If a package appears lost in transit and has not been marked delivered, contact support@kyotic.com. Kyotic may open a carrier inquiry, missing-mail search, or insurance claim where available. Carrier investigations may take several weeks and are subject to carrier timelines, policies, and decisions.

Replacement, refund, store credit, or other resolution for a lost shipment may depend on carrier findings, insurance coverage, customer cooperation, product availability, and applicable law.

Kyotic may require a signed statement, identity verification, police report, theft report, carrier report, photographs, or other documentation before issuing a replacement, refund, store credit, or other resolution.

15. Damaged Shipments

Kyotic takes care in packaging orders. However, packages may occasionally be damaged in transit.

If your order arrives damaged, contact us at support@kyotic.com as soon as possible and no later than 7 calendar daysafter carrier-marked delivery.

Your email should include:

• Your order number.
• Your tracking number.
• A description of the damage.
• Clear photographs of the damaged item.
• Clear photographs of the outer shipping box or mailer.
• Clear photographs of all interior packaging materials.
• Clear photographs of the shipping label.
• Photographs showing any broken seal, leakage, puncture, crushing, tearing, contamination, missing contents, or other issue.

Do not discard the product, shipping box, mailer, inserts, packaging materials, shipping label, damaged items, or any contents until Kyotic and/or the carrier has completed the review.

Carriers may require inspection of the product, packaging, label, and contents before approving a claim. Failure to retain the product and packaging may result in denial of the claim and may limit Kyotic’s ability to provide a replacement, refund, store credit, or other resolution.

Kyotic may require return of the damaged item before issuing a replacement, refund, store credit, or other resolution.

If Kyotic determines that the damage occurred in transit or resulted from Kyotic’s error, Kyotic may provide a replacement, refund, store credit, prepaid return label, or other remedy at Kyotic’s discretion, subject to applicable law and product availability.

16. Incorrect, Missing, or Incomplete Items

If you believe your order is missing an item, contains the wrong item, or is otherwise incomplete, contact support@kyotic.com as soon as possible and no later than 7 calendar days after carrier-marked delivery.

Your email should include:

• Your order number.
• Your tracking number.
• A description of the issue.
• Photographs of the items received.
• Photographs of the packing slip, if included.
• Photographs of the shipping box or mailer.
• Photographs of the shipping label.
• Photographs of all interior packaging materials.

Do not discard packaging or contents until Kyotic has completed its review.

Kyotic may use shipment weight records, fulfillment scans, packing records, photographs, video, inventory records, carrier records, and other documentation to investigate missing-item or incorrect-item claims.

Kyotic reserves the right to deny claims that are late, unsupported, inconsistent with fulfillment records, inconsistent with carrier records, fraudulent, abusive, or otherwise not substantiated.

17. Product Restrictions and Special Handling

Some products may be subject to special shipping restrictions, including hazardous-material rules, carrier rules, temperature sensitivity, health and safety rules, supplement and ingestible product handling concerns, legal restrictions, military-address restrictions, air-shipping restrictions, or state-specific limitations.

Kyotic may cancel, modify, delay, split, restrict, or refuse shipment of an order where shipping the product is prohibited, restricted, impractical, unsafe, or unavailable through our carriers or fulfillment partners.

If Kyotic cancels an order because the product cannot be shipped to the address provided, Kyotic will issue a refund for the canceled portion of the order unless otherwise permitted by law or stated in an applicable policy.

18. Customer Cooperation

You agree to cooperate with Kyotic, carriers, insurers, payment processors, and fulfillment partners in connection with shipment investigations, delivery disputes, damaged-package claims, missing-package claims, lost-package claims, fraud reviews, chargeback disputes, and related matters.

This cooperation may include providing photographs, written statements, identity verification, delivery-location information, police reports, carrier reports, signed affidavits, packaging materials, damaged products, and any other information reasonably requested.

Failure to cooperate, provide requested documentation, retain packaging, respond to communications, or comply with carrier requirements may result in denial of a replacement, refund, store credit, claim, or other resolution.

19. Fraud, Abuse, and Suspicious Shipping Claims

Kyotic reserves the right to refuse, limit, or deny replacements, refunds, store credit, shipping claims, future orders, or customer support requests in cases of suspected fraud, abuse, or misuse.

Examples include, but are not limited to:

• False non-receipt claims.
• False damage claims.
• False missing-item claims.
• Repeated claims of missing, stolen, damaged, or incomplete shipments.
• Use of freight forwarders or reshippers to bypass restrictions.
• Incorrect-address claims caused by customer-provided information.
• Chargeback abuse.
• Refusal to cooperate with carrier investigations.
• Tampering with packaging, labels, seals, or contents.
• Use of multiple accounts, addresses, or identities to evade policy limits.
• Threats, harassment, or abusive conduct toward Kyotic personnel or partners.

Kyotic may retain order records, tracking information, carrier records, shipment weights, inspection records, photographs, video, customer communications, fraud-screening records, and related evidence to investigate suspected abuse and respond to payment disputes, carrier claims, insurance claims, law enforcement requests, or legal matters.

20. Chargebacks and Payment Disputes

If you initiate a chargeback, payment dispute, payment reversal, or similar claim while a shipment investigation, damaged-package claim, missing-package claim, replacement, refund, return, or exchange is pending, Kyotic may pause further processing until the payment dispute is resolved.

Kyotic reserves the right to provide this Shipping Policy, order records, tracking information, carrier documentation, fulfillment records, photographs, customer communications, and other relevant evidence to the payment processor, card issuer, carrier, insurer, or other appropriate party.

21. No Consequential Damages for Shipping Issues

To the fullest extent permitted by law, Kyotic is not responsible for indirect, incidental, special, consequential, exemplary, punitive, or similar damages arising from shipping delays, missed delivery estimates, lost packages, damaged packages, stolen packages, refused packages, undeliverable packages, incorrect addresses, failed delivery attempts, or carrier errors.

This includes lost wages, lost business, missed events, replacement purchases, travel costs, inconvenience, emotional distress, or other indirect losses.

Kyotic’s maximum responsibility for an approved shipping-related claim will not exceed the amount paid to Kyotic for the affected item or order, except where applicable law requires otherwise.

22. Relationship to Other Policies

This Shipping Policy should be read together with Kyotic’s:

• Terms of Service.
• Returns & Exchanges Policy.
• Privacy Policy.
• Any product-specific terms, warranty terms, promotional terms, or checkout notices.

If this Shipping Policy conflicts with a product-specific shipping notice, preorder notice, back-order notice, checkout notice, or applicable law, the more specific notice or applicable law will control.

23. Contact Us

If you have questions about this Shipping Policy, contact Kyotic at:

support@kyotic.com

Legal notices should be sent to:

Street Cop Labs LLC d/b/a Kyotic
51649 Huntington Road, Unit 1681, La Pine, Oregon 97739
Email: support@kyotic.com